以高齡者觀點探討台北車站場域內資訊物件與尋路關係之研究

Tunghai University Institutional Repository > 創意設計暨藝術學院 > 工業設計學系所 > 碩士論文 > Item 310901/1449

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Title:	以高齡者觀點探討台北車站場域內資訊物件與尋路關係之研究
Other Titles:	The Research of SIGN Objects and Wayfinding from The Perspective of Elderly
Authors:	李佳安 Li, Chia-An
Contributors:	陳明石 Chen, Ming-Shih 東海大學工業設計學系
Keywords:	高齡者;尋路行為;資訊物件;台北車站;轉乘 Elderly;Wayfinding behavior;SIGN Object;Taipei Main Station;Transportation
Date:	2009
Issue Date:	2011-02-25T02:00:20Z (UTC)
Abstract:	台北車站為現今台灣最大的交通運輸場站，為台鐵、高鐵、捷運三鐵共構與聯外公車匯集的交通場站，這也使台北車站也成為大量人群聚集、分散、轉運必經的節點。在高齡化社會變遷，少子化與經濟價值觀改變的同時，突顯高齡者外出行動機制的迫切需求。台北車站具有交叉立體式動線設計，高齡者在面對如此複雜的轉乘路線在尋路時容易產生疑惑，甚至迷路。因此在如此複雜的空間中，本研究想了解高齡者如何使用場域中的資訊物件完成尋路動作而到達目的地。因此選擇台北車站進行場域內資訊物件調查，透過「文獻調查法」、「實地調查察法」、「高齡者實地實驗」、「高齡者實驗後訪談」調查後，本研究得知主要結論如下：第一、高齡者在尋路過程中只會察看上掛式引導類資訊物件，歸納其原因是因為該物件所設置的位置多於動線上方。且不用左顧右盼即可閱讀。文字內容較少，在閱讀上花的時間較少。第二、高齡者因理解能力與專注力降低，使得高齡者在資訊物件過於集中之區域會因過於複雜而產生排斥感，失去閱讀興趣。第三、實驗中有過半高齡者在迷路時有向路人詢問的情形，本研究認為高齡者在面對複雜的資訊系統時有著排斥的心理狀態，因此當第一時間無法取得所需的資訊物件時，認為問路是最快解決的方式。第四、目前台北車站場域中資訊物件的設計為多套系統，此會增加高齡者在尋路時的疑慮與不安全感。第五、高齡者無法在場域中取得搭乘公車相關資訊，代表在台鐵場域內所設置的公車相關資訊物件無法達到高齡者的使用需求。第六、台鐵場域內走道的燈光昏暗，增加高齡者在尋路中辨識資訊物件內容的困難。 Taipei Main Station is the biggest transport station in Taiwan, for railway, high speed rail and MRT. It made Taipei Main Station become a spot of high floating stream of people and transferring. At the same time of the advanced age, tendency to have fewer children and value added changed, it showed the pressing go-out needs of the elderly. Taipei Main Station had crossing 3D moving lines design, when the elderly faced the complicated transferring experience, they were easily getting confused even lost. Because of these reasons, the research tried to understand how elderly using the SIGN objects to find the destination and complete the wayfinding behaviors at the site. The real-site observation was taking in Taipei Main Station used references, elderly experiment and after-experiment interview. There were the main results as below. First, the elderly only watched the hanging type SIGN objects. Concluding the season why was this type of objects usually setting on the moving lines, people didn’t need to see around and waste time read the text. Second, the level of elder’s comprehension and attention ability were down, it made them used to reject to read the SING objects gather up areas. Third, there were over half of the elderly loved to ask the passerby when they feel lost. The research thought the rejecting feelings of the elderly made them think the fastest way to straighten out was ask. Fourth, there were several SIGN objects systems in Taipei Main Station and it increased the confused and unsecured feelings of the elderly. Fifth, the elderly couldn’t find the information of bus transferring site which meant the SING objects were useless for the needs of the elderly. At last, the light at site path were not bright enough and it caused the recognize problems when elderly doing wayfinding.
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