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http://140.128.103.80:8080/handle/310901/26083
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| Title: | 中部地區社會工作督導角色關係焦慮、督導風格與權力運用策略之相關性研究 |
| Other Titles: | The study of the Relationship among Supervisory Role’s Anxiety, Supervisory Style, Power Tactics in Social Work Supervision |
| Authors: | 梁汕禎
Liang Shan-chen |
| Contributors: | 曾華源
ZENG,HUA-YUAN
社會工作學系 |
| Keywords: | 社會工作督導者;角色關係焦慮;督導風格;權力策略
supervisor;relational anxiety;supervisory style;power tactics |
| Date: | 2015 |
| Issue Date: | 2015-12-17T07:25:18Z (UTC)
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| Abstract: | 社會工作督導者是影響社會工作者工作滿意度與服務品質的重要因素之一。社會工作督導者運用適當的權力策略，以影響受督導者的服務效能。影響督導者權力運用策略的因素很多，除了個人基本特性外，還包含督導者與受督導者的關係(supervisor-workers)與督導者個人在受到文化背景、養成教育及組織機構的環境氛圍等因素所形塑出的個人風格。故本研究旨在探討中部地區社會工作督導者角色關係焦慮、督導風格與權力運用策略之相關性。 本研究採立意取樣，針對中部地區私部門之社會工作督導者進行問卷調查。共寄出149份問卷。回收135份；有效問卷122份，回收率88.5％。研究結果與發現如下：一、 背景資料部分受訪者大多數為女性；平均年齡為38歲；從事社會工作總年資平均為13年、擔任社會工作者平均年資為8年、擔任督導者平均年資為5.5年、在目前單位平均年資為接近12年；多數為大學畢業之社會工作學系、尚未取得社會工作師證照者稍多。督導方式以每月提供一次個別督導及團體督導者為多；督導人數多數為1-6人；督導者九成以上可在受督導者提出工作困難時立即給予回應；受督導者多數為年資有1年以上之社工員。組織機構背景以財團法人；位於台中市；基督教機構為多。二、 角色關係焦慮中部地區社會工作督導者角色關係焦慮以角色功能最高，其次是督導關係，最低為組織制度。顯示督導者對於自己角色上應發揮的監督、考核、管理、協調…等功能，及與受督導者間的督導關係之焦慮感較高。三、 督導風格中部地區社會工作督導者督導風格以人際取向為多。顯示督導者較考量員工士氣、滿意度及員工情緒狀態及想法，並重視員工參與決策。四、 權力運用策略中部地區社會工作督導者權力運用策略以協商取向最高，其次是獎勵取向，最低為情感取向。顯示督導者以與受督導者討論、協調以達成共識或以獎勵的方式以讓受督導者可以被自己所影響。五、 不同督導者對於角色關係焦慮、督導風格及權力運用策略具有差異性及相關性。六、 越偏向人際取向的督導風格，則角色關係焦慮之程度越高。七、 不同督導風格會影響權力運用策略的選擇。八、 角色關係焦慮之程度越高，則較不會採取控制取向之權力運用策略。九、 部分個人背景變項與督導風格對於權力運用策略有預測力。根據研究發現，提出以下建議：一、 對督導者本身部分，需要提升自己對於運用權力的反思與自覺能力，並承認及接受自己運用權力，也向受督導者坦承自己的焦慮與不足。二、 對機構督導制度部分，需要重視督導者的職前訓練及建立督導的督導制度。三、 對社會工作督導教育部分，可在學校開立系統性的督導課程。
Part of influence on social worker's job satisfaction and service quality are power tactics of supervisor who may affected by own personality, culture background, educational development, relationship of supervisor-worker and agency policies and procedures. Therefore, the purpose of the study is to explore the correlation among relational anxiety, supervisory style and power tactics using of supervisors in the middle of Taiwan.Subjects were recruited from private sector's supervisors located in the middle of Taiwan by using purposive sampling . A total of 149 questionnaires were distributed by mailing and 135 were collected, among which 122 were vaid questionnaires with a recall rate of 88.5％. The research results and findings are listed as follows：1. Subjects background information: Gender mostly women, average age of the subjects is 38 years old, averagely having 13 years of service, 8 years social worker experiences, 5.5 years been supervisors as well as having nearly 12 years working experience in the current agency.2. The relational anxiety of supervisor from high to low is the function of supervisory role, relationship of supervisory and organization system which have related to role of assessment, management, coordination and the supervisory relationship between supervisors-supervisee. 3. Most of supervisory style is relationship-oriented. This shows that supervisors consider supervisee's morale, satisfaction, emotional state, thoughts, and participate in decision making more .4. Using power tactics in supervisory higher to low is discussing power, reward power and ingratiation power. By using discussing, consulting and rewarding influence skills to influence supervisees.5. Significant difference and relationship among relational anxiety, supervisory style and power tactics.6. More relationship-oriented supervisory style then higher relational anxiety.7. More relationship-oriented supervisory style then higher relational anxiety.8. More relational anxiety then lower control power.9. Part of personal data and supervisory style show predictive power upon power tactics. According to findings, the researcher proposed the pedagogical implication for supervisory, the supervisory system of organization and education of social worker supervisory.1. Personal part: Supervisors could promote self-reflection and self-discovery abilities in using power as well as admits own shortage and anxiety during supervisory process. 2. Supervisory System: Vestibule training and clinical supervisory ladder should be built. 3. Social work Education: Systematic social work supervision course could hold at school. |
| Appears in Collections: | [社會工作學系所] 碩博士論文
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