非營利組織與政府之協力：以臺中市居家服務提供為例

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Title:	非營利組織與政府之協力：以臺中市居家服務提供為例
Other Titles:	Partnerships between Non-Profit Organizations and The Government: A Study of Home Care Service Provision in Taichung City
Authors:	徐郁凱 HSU YU-KAI
Contributors:	項靖 SHIANG JING 行政管理暨政策學系
Keywords:	協力;非營利組織;地方政府;居家服務 Public-Private Partnership;Non-profit Organizations;Local Governments;Home Care Services
Date:	2018
Issue Date:	2018-03-30T01:08:59Z (UTC)
Abstract:	本研究旨在探討臺中市政府與非營利組織之協力，並以居家服務提供為例。研究方法採用質性深度訪談法，以瞭解臺中市政府與非營利組織提供居家服務過程中之協力關係，及其協力困境與問題。研究發現包括：一、臺中市政府與非營利組織皆認為雙方的關係不對等：二、臺中市政府與非營利組織大致上來說具有共同目標:；三、臺中市政府與非營利組織皆認為組織自主性會受影響；四、非營利組織大都認為臺中市政府所提供的資訊足夠公開透明；五、臺中市政府與合作過的非營利組織間具有信任關係；六、臺中市政府透過區域重新劃分的方式產生競爭；七、臺中市政府與各非營利組織間的溝通協調管道暢通；八、臺中市政府與非營利組織皆認為雙方的權責分配是清楚的。研究建議如下：一、特約制使個案有更多的選擇，但應避免產生人球問題；二、評鑑制度的改變應提供非營利組織完整的資訊；三、建置完善的核銷系統以有效率的解決核銷繁瑣的問題；四、清楚的了解變動對服務提供者所帶來的衝擊，並且妥善的因應；五、臺中市政府與非營利組織皆應改變心態以扭轉上對下的關係模式；六、針對居家服務員的缺工問題，建議採取多元策略。 The primary purpose of this research is to explore partnership between Taichung city government and non-profit organizations in home care service provision. Through face-to-face interviews, this study aims to understand the relationship between Taichung city government and non-profit organizations, and problems in it. The research generates certain findings. First, Taichung City government and non-profit organizations both see the relationships between the two sides as not equal. Secondly, Taichung City government and non-profit organizations generally have a common goal. Third, Taichung city government and non-profit organizations all agree that non-profit organizational autonomy is negatively affected. Fourthly, most of the studied non-profit organizations deem that information provided by the Taichung City government is sufficiently open and transparent. Fifth, Taichung City government has a trust relationship with the non-profit organizations. Sixthly, Taichung City government created competition through regrouping of service regions. Seventh, the communication and coordination between Taichung City government and non-profit organizations are smooth. Eighth, both Taichung City government and non-profit organizations think that the distribution of power and responsibility of both parties is clear. This research therefore makes the following suggestions. First, the special appointment system makes service receivers more choices, but should avoid receivers being rejected. Second, information about the evaluation system changes should be revealed more to related non-profit organizations. Third, establish and improve the verification system to effectively solve the problem of cumbersome verification. Fourth, clearly understand the impact of changes on service providers, and properly respond. Fifth, both Taichung City government and non-profit organizations should change their mindset to improve the relationships. Sixth, take a multi-pronged strategy to tackle lack of home attendants.
Appears in Collections:	[Department of Public Management and Policy ] Master's Theses

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