小型國民小學專責行政人員職場問題之研究-以彰化縣為例

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Title:	小型國民小學專責行政人員職場問題之研究-以彰化縣為例
Other Titles:	A Study on the Workplace Issues of Specialized Officials in Small National Primary Schools - Taking Changhua County as an Example
Authors:	陳銘漢 CHEN,MIN-HAN
Contributors:	紀俊臣 CHI,CHUN-CHEN 公共事務碩士在職專班
Keywords:	小型國民小學;學校行政人員;工作壓力;角色衝突;組織承諾
Date:	2018
Issue Date:	2018-11-07T04:31:25Z (UTC)
Abstract:	在少子化的衝擊下，現行小型國民小學之行政工作已逐漸撥給專責行政人員辦理。本研究旨在研究轉任小型國民小學專責行政人員之工作負荷量大，且複雜多樣，其專任之動機與目的為何、設置幹事後組織運作的差異性、該工作職掌與角色上衝突上如何解決、其工作負荷與專業需求相關問題等現況為何。因筆者本身也是轉任者，所以對於該項工作的現況有一定程度的了解，藉由自身的體驗與觀察，更能清楚的描繪現況；本研究係採以文獻探討及深度訪談進行。透過自身觀察者的角度，藉由深度訪談受訪者，暸解現行小型國民小學專責行政人員之職場問題及看法為何，並藉由文獻探討了解分析之，並提出建議，期對於專責行政人員所面臨之工作壓力及問題能有助益，並提高對於組織承諾的認同感。壹、研究發現一、轉任學校幹事的動機與目的（一）受政治力干擾少，工作壓力相對較低。（二）工作時間穩定、不複雜、增加歷練，可多陪伴家人、加薪及升等。（三）精簡人事，職務調動。二、設置幹事後組織運作的差異之優、缺點分析如下：（一）優點：改善了教師流動性高的缺陷、工作效率提升、人事業務的管控更為落實。（二）缺點：工作量變大且其經驗值不足，容易遭人非議，使人產生倦怠感。三、工作職掌與角色間的衝突，包括「角色內」及「角色間」的衝突，分析如下：（一）工作項目繁雜，易使人角色混淆及分身乏術。（二）工作互兼之角色，監督機制難以落實。（三）工作職掌，難以執行控管之權責。（四）兼職之工作專業度受質疑。四、工作壓力與專業需求分析如下：（一）工作負荷量過大，易影響工作心情，並造成工作上的壓力。（二）個人專業知能，易影響工作效能，導致工作壓力。五、組織承諾之問題學校行政工作雖穩定，但仍因工作職掌與角色間及工作壓力與專業需求的問題甚多，而影響其對於組織承諾認同的意願。貳、研究建議：　　為解決工作職掌與角色上衝突及工作壓力與專業需求的問題，宜提升對組織的認同感。其作法如下：一、增補人員或將部份工作調配由其他人來做以減低工作量。二、創造良好的工作環境，提升同事間人際關係。三、機關首長權力下放，提高有被重視感。四、將幹事職缺直接編制於校長室，提升職務位階，可降低衝突。五、人事及會計業務回歸專業辦理。六、參與職能訓練講習提升專業知識。七、提升待遇與福利，放寬職系或職務列等。八、提高教師兼職意願。　　就本研究發現給予建議，期改善現行小型國民小學專責行政人員之職場問題畢竟一個人才的養成實屬不易，期盼能降低人員調動頻率，減少造成機關的損失與資源浪費。 Under the impact of declining birthrate, the administrative work of existing small primary schools has gradually been allocated to special administrative staff.The purpose of this study is to study the workload of the special administrative personnel transferred to small national elementary schools, which is complex and diverse. The motives and purpose of their full-time job, the differences in the organization and operation of post-employment officers, and how to resolve the conflict between the job title and role , what are the current status of its workload and professional requirements?Because the writer is also a transferee himself, he has a certain degree of understanding of the current status of the work. Through his own experience and observations, he can clearly describe the current situation. This study is based on literature and in-depth interviews.From the point of view of their own observers, through in-depth interviews with interviewees, they learned about the problems and views of the existing workplaces of small-scale national elementary school administrators, and through the literature to understand and analyze, and put forward proposals, which are faced by dedicated administrative staff. Work pressures and problems can be helpful, and raise the awareness of organizational commitment.I. Research findings1. Motivation and Purpose of Transferring to School Officers(1) Less interference by political forces and relatively low work pressure(2) Working hours are stable, uncomplicated, and increase in experience. They can spend more time with their families, raise their salaries and promotions, etc.(3) Streamlining personnel and job assignment.2. The analysis of the advantages and disadvantages of the differences in the organization and operation of post-employment officers is as follows:(1) Advantages: Improved teachers' high liquidity deficiencies, improved work efficiency, and better implementation of personnel management.(2) Disadvantages: The workload is getting bigger and its experience value is not enough. It is easy to be criticized and people feel tired.3. Third, conflicts between job roles and roles, including "intra-role" and "between-role" conflict, are analyzed as follows:(1) The work projects are complicated and confusing and the roles are not easy to use.(2) The role of mutual work, the supervision mechanism is difficult to implement.(3) Work duties make it difficult to enforce the powers and responsibilities of the management and control.(4) The professionalism of part-time work is questioned.4. Work pressure and professional requirements are analyzed as follows:(1) Excessive work load can easily affect working mood and cause work pressure.(2) Personal professional knowledge can easily affect work efficiency and lead to work pressure.5. Problems with organizational commitmentAlthough the administrative work of the school is stable, it still has many problems related to job duties and roles, as well as job pressure and professional requirements, which affects its willingness to agree on organizational commitments.II. Research SuggestionsShould solve the problem of job duties and role conflicts and work pressure and professional needs, in order to enhance the sense of identity of the organization. Its practice is as follows:1. Adding staff or deploying part of the work to be done by others to reduce the workload.2. Creating a good working environment and improving interpersonal relationships among colleagues.3. Decentralization of authority by heads of agencies to enhance the sense of importance.4. The preparation of the director’s vacancy directly in the headmaster’s office and the elevation of his job title can reduce conflicts.5. Personnel and accounting services return107/07/23 to professional management.6. Participate in functional training classes to enhance professional knowledge.7. Enhancement of benefits and benefits, relaxation of grades or duties, etc.8. Improve teachers' willingness to part-time.This study provides suggestions on the research findings and will improve the workplace of existing small-scale national primary school dedicated administrators. After all, the cultivation of a talented person is difficult. It is hoped that the frequency of personnel mobilization will be reduced and the loss of organs and waste of resources will be reduced.
Appears in Collections:	[Executive Master of Public Affairs ] Master's Theses

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