| Abstract: | 在職教育訓練不管對公部門、企業部門、非營利組織都非常重要，早期大眾對教育訓練較不重視，隨著人力資源的發展，各部門意識到教育訓練的重要性，也願意提供經費作為教育訓練的資源。然而訓練需求評估實為教育訓練實施過程不可或缺的措施，其目的在於了解教育訓練是否合乎組織能力的缺口，是否得以滿足組織成員訓練的需求。 本研究以B市生命線作為研究對象，使用「文獻分析法、深度訪談法、個案研究法」進行研究，探討研究個案推動在職教育訓練的現況，並由「組織、工作、人員」層面著手需求分析，為B市生命線及其組織成員釐清在職教育訓練的需求為何，以利該機構在未來規劃切實可行、合乎需求的訓練內容。本研究進行相關分析後，發現B市生命線不會因資金的不足而中斷在職訓練，仍以有限的資源提供多樣性的訓練。在職訓練前，會依照「組織、工作、人員」三面向進行訓練需求評估後再制定合宜的訓練內容，也發現此三層面是不可分割的，是相輔相成的，透過這三個面向互相搭配後提供完整的訓練。
On-the-job training (OTJ) is very important for the sector of the public sector, business sector, and nonprofit organizations. In the past, people didn’t regard it as a notable issue. However, as human resources developed, each section started to realize the importance of OTJ and is willing to provide funding for it. On the other hand, a training needs assessment is actually an inevitable measure in the process of OTJ. It is to measure that if the OTJ can compensate for the weakness of the organization and meet the needs of workers. This research takes Lifeline Association as the research subject, applying several methods, including “document analysis,” “in-depth interview,” and “case study,” to examine the current situations of OTJ in different cases. This research analyzes the needs of OTJ on the levels of organizations, jobs, and workers, hoping to help the institution set up a feasible training content for workers. According to analysis this study, it was found that the “B” lifeline association will not interrupt the on-the-job training due to insufficient funds, and still provide diversity training with limited resources. Before the on-the-job training, the training content will be evaluated according to the "organization, work, and personnel". The three levels are inseparable and complement each other. Complete training. |
