員工與組織互為夥伴關係，二者相輔相成，員工所擁有的知識當然是無形的寶貴資產。醫療產業是一個高度人力與知識密集的產業，是否成為學習型的組織至關重要。近年來，醫療產業改變資訊應用模式，積極推動醫療、護理資訊化，投入資源發展資訊管理以因應外在環境的變化及知識管理化的需求。本研究係以資訊系統成功模式(ISSM)與科技接受模式(TAM)，探討醫療機構不同職類與年資的使用者，運用知識管理系統之因素。以某區域教學醫院之員工為研究對象，結果顯示：1.對於知識管理系統之使用行為、認知易用性、認知有用性以及整體滿意度，在不同職類的使用者無顯著差異。然而，在不同年資的使用者則有顯著差異。2.受訪者對於知識管理系統各項因素，呈現介於普通至滿意之間，顯示從使用者觀點強化系統的必要。 Employees and organizations work in partnership and are the complement of each other. The knowledge that employees possess is of course an intangible asset. The medical industry is a highly human- and knowledge-intensive industry, and it is vital to become a learning organization. In recent years, the medical industry changes the information application model, actively promotes information efficiency of medical care and nursing, and invests the resources to develop the information management in response to the external environment change and the knowledge management demand.This study uses the Information Systems Success Model (ISSM) and the Technology Acceptance Model (TAM) to explore the factors of using knowledge management system for users of different categories and seniority in medical institutions, The results show that:1.In respect of the use behavior, cognitive usability, cognitive usefulness, and overall satisfaction of the knowledge management systems, there is no significant differences between two categories users. However, there is significant differences among seniorities.2.Respondents to the knowledge management system factors, showing between ordinary to satisfactory. It reveals that there is the need to strengthen the system from the user's point of view.
