台灣觀光旅館主管對餐旅教育學生職能認知之研究

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Title:	台灣觀光旅館主管對餐旅教育學生職能認知之研究
Other Titles:	A study on Taiwan hospitality management students' competencies—from the perceptions of hotel managers
Authors:	曾煜超 ZENG, YU-CHAO
Contributors:	呂秀如;朱惠玲餐旅管理學系
Keywords:	內隱能力;IPA分析法;滿意度;重要性;餐旅職能 Soft competency;Importance-performance analysis(IPA);Importance;Satisfaction;Hospitality competencies
Date:	2019
Issue Date:	2019-12-16T07:01:01Z (UTC)
Abstract:	本研究目的為探討台灣觀光旅館主管對餐旅教育學生職能的重要性與滿意度之認知，及其之間之缺口，以提供餐旅教育單位做為課程設計規劃之參考。本研究透過文獻回顧與專家學者之效度分析後建構出職能領域量表，以台灣觀光旅館之領班以上主管為對象，測量其對二到三年內餐旅教育學生職能之重要性與滿意度認知，藉由紙本與網路問卷回收了151份有效問卷。透過敘述性統計之結果，求得重要性最高的五項職能和領域，並得知內隱能力之重要性，且呼應先前學者之研究結論；並透過IPA分析法，了解學生優先改善職能為「分析與思辨能力」、「管理個人壓力、自律的能力」、「處理員工抱怨的能力」和「良好的排班能力」，並於結論向學界、業界以及個人三方提出了對應的改善建議。 This study investigates the competency gap between importance and satisfaction of Taiwan hospitality management students. The main purpose of this study is to offer constructive suggestions to hospitality education institutions. The subject was the managers in tourist hotels who were above captain. The competency questionnaires were developed by the literature review and revised by expert validity. Through the online and paper survey, this study collected a total of 151 valid questionnaires and data were analyzed through descriptive analysis. The results confirmed the importance of soft competencies and correlated with previous studies. By applying IPA analysis, the competencies of students need to be improved are: “Critical thinking”, “Managing personal stress and self-discipline”, “Managing staff grievances”, and “Developing staffing schedules”. Base on the results, this study provided recommendations to academic, industry and individual.
Appears in Collections:	[Department of Hospitality Management ] Master's Theses

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