知識管理、夥伴關係對競爭優勢影響之研究

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Title:	知識管理、夥伴關係對競爭優勢影響之研究
Other Titles:	A Study on the Relationships among Knowledge Management, Partnership and Competitive Advantage
Authors:	黃敏英 Huang, Min-Ying
Contributors:	周瑛琪 Chou, Ying-Chyi 東海大學企業管理學系碩士班
Keywords:	知識管理;夥伴關係;競爭優勢 Knowledge management;partnership;competitive advantage
Date:	2006
Issue Date:	2011-04-15T01:31:22Z (UTC)
Abstract:	在當前資訊科技時代，知識已漸在各產業與服務領域中，被視為創造價值的主要貢獻者，尤其高科技產業是屬於知識密集的產業，員工的專業能力與組織的創新能力是攸關於企業的競爭優勢。因此，組織的知識管理能力，將引導組織創造價值與否，與影響競爭力的優劣。而企業也開始意識到單方面提升組織內的效率是不夠的，在以供應鏈管理(SCM)的觀點去到認知到協同合作的本質是在於在交易夥伴之間，藉由緊密?結上下游策?夥伴，從中改善個別組織的績效和整體供應鏈的績效，以達成彼此之間互惠關係的目的。因此，本研究以高科技產業為主，來加以探討，旨在：1.探討組織本身的知識管理能力和企業之間夥伴關係的內涵；2.以組織運作能力的觀點，探討知識管理對於競爭優勢的影響；3.在合作的基礎上，在企業之間所形成的夥伴關係對於競爭優勢之關聯性。本研究根據問卷資料分析結果，主要有以下發現：1.組織的知識管理對競爭優勢影響:(1)組織的知識取得程序對競爭優勢不具有顯著的正向影響；(2)組織的知識轉換程序對競爭優勢不具有顯著的正向影響；(3)組織的知識應用程序對競爭優勢具有顯著的正向影響；(4)組織的知識保護程序對競爭優勢具有顯著的正向影響。2.夥伴關係對競爭優勢影響:(1)信任對競爭優勢不具有顯著的正向影響；(2)營運瞭解對競爭優勢具有顯著的正向影響；(3)承諾對競爭優勢具有顯著的正向影響；(4)資訊分享對競爭優勢具有顯著的正向影響。3.知識管理、夥伴關係對於競爭優勢具有顯著的正向影響。因此，知識管理是組織創造價值與否的關鍵所在，目的在促進組織內知識的分享與交流，協助個人與單位之知識創新活動，使之有系統的整合，強化組織的核心能力，以達組織整體對外的競爭力，以獲取競爭優勢。並且在面對更多元的科技、顧客需求變化及新競爭者的加入的情況之下，更應該與供應商建立良性的互動關係，善用它方的優勢，來創造彼此之間的效益。 In the present scientific and technological era of information, knowledge has been already in every industry and service field gradually, considered as the main contributor who creates value, especially the Hi-Tech industries are knowledge-intensive industries, the staff's professional ability and innovation ability of the organization are about enterprise’s competitive advantages. Whether so, the organization’s knowledge managerial ability, will guide organization’s the value of creating or not, with influence the quality of the competitiveness. And enterprises begin to realize that efficiency improved while organization’s unilaterally is not enough, go to the view of supply chain management (SCM ) so cognitively that lie in between the trade partners, by tying the downstream tactics partner closely in succession, improve the performance of the individual organization from it and the performance of the supply chain wholly, in order to reach the purpose of the mutually beneficial relation between each other. So, this research relies mainly on Hi-Tech industries, the discussion comes, aim at: 1.Probe into the intension of the organization’s knowledge managerial ability and partnership between one's own and enterprise; 2.With the view of the organization’s ability, probe into the influence on the competitive advantage of knowledge management; 3.On the basis of cooperation, it is related to competitive advantage in the partnership formed between enterprises. This research is according to the data analysis result of the questionnaire, and the findings are the following: 1.The organization’s knowledge management influences the competitive advantage: (1) KM acquisition process does not show significant positive influence on competitive advantage; (2) KM conversion process does not show significant positive influence on competitive advantage; (3) KM application process shows significant positive influence on competitive advantage; (4) KM protection process shows significant positive influence on competitive advantage. 2. The partnership influences the competitive advantage: (1)Trust does not show significant positive influence on competitive advantage; (2) Business understanding shows significant positive influence on competitive advantage; (3) Commitment shows significant positive influence on competitive advantage; (4) Information sharing shows significant positive influence on competitive advantage. 3. Knowledge management and partnership show significant positive influence on competition advantage. So, knowledge management is that an organization creates the key point or not of value, the purpose is in sharing and exchange of promoting the organization’s knowledge, help the knowledge innovation activities of individual and unit, make it have systematic merger, strengthen organization’s core competency, in order to reach the competitiveness to the organization’s outside of whole, in order to obtain the competitive advantage. And under facing the situation of more plural science and technology, customer’s demand changing and joining of new competitors, should establish benign relation with the supplier, make the best of other’s advantage, to create benefit each other.
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