企業流程管理架構之研究- 以流程整體性為目標

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题名:	企業流程管理架構之研究- 以流程整體性為目標
其它题名:	A Study Of Business Process Management Architecture - Based On The Goal Of Process Integration
作者:	蕭天威 Tien-Wei Hsiao
贡献者:	張炳騰;曾宗瑤 Ping-Teng Chang;Tzung-Yau Tseng 東海大學工業工程與經營資訊學系
关键词:	整體性流程架構;企業流程管理;企業流程管理系統;流程規劃 Overall process architecture;BPM;BPMS;Process plan
日期:	2012
上传时间:	2013-01-03T05:57:33Z (UTC)
摘要:	由於目前企業所面臨的巨大競爭壓力下，企業必須尋找能夠以高工作、執行效率，且面對市場變化的反應靈活性大的營運方式，以因應日益多樣化的顧客需求。企業流程管理能夠提供以顧客需求為中心，結合以企業目標為準則的管理流程方式，協助企業在執行各項商業活動時，能夠順利流暢的運行，且同時利用整體觀的資訊，結合到現場工作流的情況，對企業各項流程中可能產生的矛盾、不協調的步驟進行調整，以降低流程問題的產生。藉由整體流程性的眼光對企業資源、人員配置、活動項目、流程任務間的連結進行重新規劃，以提高流程效率、工作流、人員上的使用率為目標，利用一些流程改善的手法，改善舊有流程的問題，並利用電子化表單的方式在流程間傳遞資訊互相溝通，能夠使企業由上至下的審視自己的策略規劃與各部門間活動執行的績效，也有助於管理者對流程監控能力的提升。利用本研究所整理的BPM架構與BPM軟體系統結構，提供了一個整合性的觀念給使用者，不但強化了流程整體運行的概念，有助於提升企業在管理方面的工作效率，同時也為企業在導入BPM軟體前對各家軟體系統進行比較、蒐集資訊時，提供給管理者一個更容易認識且了解其整體性架構與應用層面的能力，藉此提升企業內部的執行效率、成果效益，以及企業間的外部競爭力。 Due to the enormous competition pressure faced by an enterprise, a company must find the way for their operations to promote the work efficiency and flexibility for changing markets, in order to respond to the increasingly diverse customer demands. Business process management can provide customer demand oriented and enterprise goals combined criteria of processes management approaches, and assist an enterprise in implementation of various business activities that may operate smoothly. Meanwhile, it introduces a holistic view of information combined with shop floor work flow situations and adjusts the possible contradictions and uncoordinated steps in the enterprise various processes that reduces the generation of process problems. Meantime, by the vision and view of the overall process, also it performs re-planning of enterprise resources, staffing, activities, and the links between the process tasks to improve the process efficiency, workflow and staff utilization as the target. It utilizes a number of process improving approaches to improve the old processes and digital forms to transmit information between processes communication with each other. For this end, it can enable a company from top to bottom examining the strategy planning and the performance of the various department activities, and also brings benefit to the ability of the management raised in the process monitoring. The BPM architecture and software system architecture organized by this research provide an integrated concept to the users. It not only reinforces the holistic idea of process running, but also helps improve the enterprise efficiency in management. Meantime, it also provides the management a tool of easier-to-know and understandable overall architecture and application-level capacity, before introducing the BPM software into their enterprise when comparing various software systems and performing information collections. By this end, it may help improve internal efficiency of an enterprise, outcome effectiveness, and the external competitiveness of the company.
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