| Abstract: | 醫院是一個提供醫療服務的地方，因此在醫院內有各式各樣生病的民眾，因此如何減少民眾在醫院停留看診的時間，需各部門間團隊合作，順暢作業流程，有效提升醫療服務品質。此次研究以改善研究醫院之門診抽血站服務為目標。本研究論文主要就是針對等候檢驗時間長的部分，希望透過有系統的研究與探討來改善其長時間等待的問題。抽血站服務的流程受到(1)從抽取號碼牌規劃，(2)等待人數多寡，(3)服務項目之分流而影響病人等候時間，因此而如何讓等待的時間縮短，抽血作業順暢，與抽血硬體配置，或是與人力排班時間的調度有關。我們這次的研究「如何提升抽血站服務的效率與降低病人等候時間」的主要目的。整體而言，透過系統模擬分析，將能有效改善抽血站服務作業：(A)提升門診抽血服務流暢度，以標準化作業方式，降低因服務人員與病人差異，影響整體作業；(B)建議增設電子設備與服務資訊系統之功能，有效服務項目分流：設備增加且增設具確認身分功能之排號的機器，於當遇上尖峰時刻，可以不用大排長龍，等著同一台機器，可以縮短病人等待排號的時間，讓作業流程整體效率提高。( c )訂定相對合理的服務等候人數「標準數值」，當病人數達到一定數量時，就會增加人力開設一個抽血服務的調整模式，減少人力資源之浪費。對於未來的研究發展，我們建議從醫院的核心-抽血站開始，由一個點開始，改變，延伸到後端的生化檢驗流程、整個部門的動線與流程，甚至再進入到涵蓋了整個醫院的面。由點、線、面之間的連結重新改變後，冀望能將研究之個案醫院其秉持著全人醫療-「全人」、「全家」、「全隊」、「全程」、「全社區」，發揮到最完善最極致，造福更多民眾。
Hospital is a place to provide medical services, so sick in the hospital with a variety of people, and therefore how to reduce people stay in the hospital to see the doctor of the time, the need to inter-departmental teamwork and smooth work flow, effectively improve the quality of medical services . This study in order to improve the patient's Research Hospital for blood-stop service for the target. This research paper is mainly devoted to wait a long time part of the test, I hope through systematic research and discussion to improve their long wait for the problem. Blood station service processes are (a) take a number from the plan, (2) to wait for the number of British, (3) Services of diversion affect patient waiting time and thus how to shorten the waiting time, blood work smoothly, hardware configuration with blood, or scheduling time and manpower scheduling information. We believe this study "How to improve the efficiency of blood service station and lower the patient waiting time," the main purpose.Overall, the simulation analysis through the system will be able to effectively improve the blood service station operations: (A) to enhance fluency Outpatient Blood Services to standardize practices, reduce staff and patients due to differences affect the overall operation; (B) proposes the creation of electronic equipment and service information systems function effectively triage services: equipment increases and the creation of a confirmed identity Arranging function of the machine, when met at rush hour, you can not long queues, waiting for the same machine, you can Arranging shorten patient waiting time, so that the overall workflow efficiency. (C) provide for a relatively reasonable number of people waiting for service "standard values", when the patient reaches a certain number, it will increase the creation of a human blood service adjustment mode, reducing the waste of human resources.For future research and development, we recommend that the core from the hospital - blood Station, by one point, alter, extend to the rear of the biochemical processes of the entire department moving lines and processes, and even then go to cover the entire hospital surface. From the point, line, surface re-link between changes, hope can study period uphold case hospital holistic medical - "holistic", "family", "team", "full", "whole community" to play to the most complete and ultimate benefit more people |
