在台灣的印尼學生之外語溝通焦慮和口語溝通策略使用

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Title:	在台灣的印尼學生之外語溝通焦慮和口語溝通策略使用
Other Titles:	Foreign Language Communication Anxiety and Oral Communication Strategy Use of Indonesian Students in Taiwan
Authors:	潘艾瑪 Emma Martina Pakpahan
Contributors:	蕭季樺 Hsiao, Chi-hua 外國語文學系
Keywords:	Foreign language communication anxiety
Date:	2016
Issue Date:	2016-10-20T07:57:26Z (UTC)
Abstract:	在台灣的印尼學生之外語溝通焦慮和口語溝通策略使用潘艾瑪蕭季樺中文摘要本研究之目的是檢視印尼學生的外語溝通焦慮和口語溝通策略之使用。確切地說，本研究檢視(1)印尼學生自評之外語溝通焦慮程度(2)印尼學生自我評定之口語溝通策略之使用(3)印尼學生最常使用的三個和最不常使用的三個聽說策略(4)外語溝通焦慮和口語策略使用的關係。受試者是200位就讀於台灣的印尼學生。本研究採用定量和定性的分析模型：首先使用五點選項的李克特量表問卷調查，然後再進行半結構式訪談。兩種問卷調查被使用於本研究。為了衡量外語溝通焦慮，採用外語溝通量表(FLCAS)。研究者所採用的外語溝通焦慮量表是參考由YANG設計的英文溝通焦慮量表(2012)。此外，為了衡量印尼學生的口語溝通策略，研究者使用口語溝通策略調查表(OCSI)。研究者所採用的口語溝通策略調查表參考由Nakatani設計的口語溝通策略調查表。為了獲得更進一步的資訊，訪談了10位受試者。再者，試驗性研究所提出的進一步修改，提升了研究工具(FLCAS和OCSI)的有效性。以下是本研究的主要發現。第一，測驗結果顯示印尼學生普遍具有中度的外語溝通焦慮。三個 FLCAS 的變量中，受試者最常經驗的外語溝通恐懼，是對負面評價的恐懼。第二，印尼學生常常採用口語溝通策略來增進交際能力。在九個OCSI類別中，最常見的口語溝通策略是在演說策略中的意義協商策略；最不常用的是維持流利策略。第三，外語溝通焦慮和口語溝通策略之使用二者呈有顯著正向關係。總結這篇論文，再研究者提供了教學啟示和對未來研究的建議。關鍵字：外語溝通焦慮、口語溝通策略、策略的使用、演說、聽力 Foreign Language Communication Anxiety and Oral Communication Strategy Use of Indonesian Students in TaiwanEmma Martina PakpahanAdvisor: Dr. Hsiao, Chi-huaABSTRACTThe purpose of this study is to examine the Indonesian students’ foreign language communication anxiety and oral communication strategy use. Specifically, this study examines: (1) the Indonesian students’ self-rated degrees of their foreign language communication anxiety; (2) the Indonesian students’ self-rated degrees of their oral communication strategy use; (3) the top three most commonly used and the bottom three least commonly used listening and speaking strategies by Indonesian students; (4) the relationship between foreign language communication anxiety and oral communication strategy use.The participants are 200 Indonesian students studying in Taiwan. This study employs both quantitative and qualitative analyses methods by first using a five-point Likert-scale questionnaire and then conducting semi-structured interviews. Two questionnaires are used in this study. To measure foreign language communication anxiety, the Foreign Language Communication Anxiety Scale (FLCAS) questionnaire is employed. The researcher adapts FLCAS from English Communication Anxiety Scale designed by Yang (2012). Moreover, to measure the Indonesian students oral communication strategy, the researcher uses Oral communication strategy inventory (OCSI). The researcher adapts OCSI from OCSI designed by Nakatani (2006). To obtain further in-depth information, 10 of the participants are interviewed. In addition, a pilot study is conducted for further revision in order to reach the better validity of the research instruments, namely, FLCAS and OCSI.Major findings of the study are presented as follows. First, the findings shows that Indonesian students generally have a moderate degree of the foreign language communication anxiety. Among the three FLCAS factors, the fear of negative evaluation is the most common foreign language communication anxiety the participants experienced. Second, the students generally employs oral communication strategies to enhance their communicative competence. Among the nine OCSI categories, the most commonly used oral communication strategy is negotiation for meaning in speaking strategy and the least commonly used oral communication strategy is fluency-maintaining strategy. Third, there is a significant positive relationship between Indonesian students’ foreign language communication anxiety and oral communication strategy use. To wrap up this thesis, the researcher provides pedagogical implications and suggestions for future research. Keywords: Foreign language communication anxiety, oral communication strategy, strategy use, speaking, listening
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