使用者導向與服務設計應用於創新產品開發設計-以產後護理之嬰兒床推車使用為例

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题名:	使用者導向與服務設計應用於創新產品開發設計-以產後護理之嬰兒床推車使用為例
其它题名:	Integrating User-Centered Design and Service Design in Innovative Product Development and Design - A Case Study of Medical Baby Crib
作者:	謝復文 HSIEH, FU-WEN
贡献者:	張國賓 CHANG, KUO-PIN 數位創新碩士學位學程
关键词:	嬰兒床推車;服務設計;使用者導向設計;使用者經驗 Medical Baby Crib;Service design;User-Centered Design;User Experience
日期:	2019
上传时间:	2019-12-16T06:57:40Z (UTC)
摘要:	雖然台灣出生率逐年下降，但隨著經濟環境的發展，婦產科與初生嬰兒照護的醫療機構、月子中心卻是蓬勃發展，且品質與服務也是相對地提升。其中照護嬰兒的專業護理人員工作效率與服務流程是需要被關注的。藉由專業護理人員嬰兒床推車(Medical baby crib)之使用現況調查、使用者經驗觀察與應用使用者導向之創新設計方法，針對專業護理人員服務缺口以及嬰兒床推車產品問題進行探究，依此重新建構以使用者經驗為基礎之新產品開發與設計。本研究是以使用者經驗與服務設計為研究核心，使用者經驗研究是透過觀察與半結構訪談，來發掘護理人員的需求與問題，作為設計改善參考；在服務藍圖中的服務缺口，提出設計解決方案與建構產品嬰兒床推車3D圖；最後製作產品雛形。其研究目標為：(1)瞭解護理人員之需求與問題點；(2) 嬰兒床推車產品設計架構與功能；(3)歸納結果，並提出修正和未來建議。研究結果得知藉由嬰兒床推車改善收納空間可以讓護理人員有更好的使用體驗，進而可以影響工作效率。使用者導向設計強調使用者的體驗，而服務設計方法則關注於使用者與產品之間的互動關係及流程；透過使用者導向與服務設計之嬰兒床推車新產品開發與設計，將使產品的使用過程與流程更完善。關鍵詞: 嬰兒床推車、服務設計、使用者導向設計、使用者經驗 Although the birth rate has been decreasing each year in Taiwan, economics on the other hand is on an uprising trend, which stimulates the booming of Postpartum Caring business, not only the service quality is improving, but also the comfortableness of its facility made more advanced. And among the details of Postpartum Caring, the efficiency and caring SOP for baby nursery needs far more attention than the others. So, based on Medical baby crib’s user experience, user-friendly designing purposes, as well the study of lacking qualify nursery personnel and product problem feedbacks, it is determined to be re-constructed starting from Research & Development. This research’s core value is based on User Experiences and Service oriented designs. And by observing and interviewing the needs and feedbacks from baby nurseries, we’ve referenced those as the direction for designing improvements.Then fitting the design into the blueprint of possible problems such as lack of nursery, etc. and evolving from self-examination Q&A to further sketch up 3D drawings, and finally the making of the prototype. The purposes of this research are 1) Understanding the needs and problems of nursery personnel 2) The value and function of Medical Baby Crib 3) Data gathering for improvement references. The result indicates, adding or improving the storage area on the crib gives better user experiences for the nurseries, which may leads to better work efficiencies. Thus, user-oriented design focuses more on user’s experiences, and service-oriented design cares more if its user friendly. So through both, a product can be more flawless.Key Word: Medical Baby Crib, Service Design, User-Centered Design, User Experience
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