近年來，資訊科技的迅速發展，企業也相繼的推動E化轉型，希望藉由資訊科技的力量來得到競爭優勢與經營績效。過去研究顯示，企業的IT基礎建設不只是實體科技設備而已，也包含了資訊科技人員的培養與訓練。IT基礎建設和人力資源也是息息相關，資訊人員的部份也會是企業的一個價值與資產。本研究主要探討IT基礎建設之彈性對於組織學習過程與知識管理績效的影響，以四家企業做為研究對象，以個案方式進行深度訪談。以IT基礎建設八個衡量指標與五個知識管理績效指標發展問項做訪談。研究結果顯示，其中二家在IT基礎建設的彈性方面明顯高於另外二家，再利用知識管理績效的部份做一個比較，發現彈性較高的企業對於知識管理上確實有一定的影響。 In recent years, the rapid development of information technology（IT）, enterprises have to increase competitive advantage and business performance through information technology. Previous studies indicated that IT infrastructure is not just physical technology equipments, it also includes the training of IT personnel. IT infrastructure and human resources are also closely related. IT personnel is a business value and assets.In this study, four companies are selected. This study focused on the flexibility of IT infrastructure effectiveness on the process of organizational learning and knowledge management performance. Using eight IT infrastructure measures and five knowledge management performance measures to interview. The results of this study show that two enterprises in the flexibility of IT infrastructure is higher than those other two. And use knowledge management performance, comparison between the four companies. Study found that enterprises with high flexibility for knowledge management would be affected.
